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Managing conflicts efficiently is a skill everyone must have. Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to just one method of resolutions you are likely to encounter difficulties where that style might be inappropriate.
Professionals and Managers who are looking to enhance their abilities to handle difficult situations and conversations in a productive way.
It is difficult to fight fair when we are fighting angry; we feel threatened and often our emotions block our good judgment. Fortunately, there are rules we can learn to fight fair in a real conflict situation. By learning these rules, we can become capable conflict-solvers.
There are many ways to avoid and resolve conflicts. However most of the methods are designed as a cure as they try to fix the conflict once it starts. When it comes to preventing conflicts in the workplace, you can achieve prevention that help to create an environment that everyone tries to contribute to and is aware of the dangers of conflicts to avoid the unhealthy ones, and also aware of the benefits of certain conflicts to take advantage of the creativity they may bring.
Learning Objectives:
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career. She develops custom soft skills employee programs, on-boarding and Trains the Trainer for a variety of industries.
She is an experienced Facilitator, instructional designer, and learning and development/HR and a Faculty member of AMA.