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Validity : 29th Mar'25 to 08th Apr'25
Conflict Resolution Modes and Reducing Unnecessary Conflict
- How to identify the different types of conflict and prepare to deal with them.
- How to de-escalate the situation
- Good communications skills, including active listening
- Negotiating approaches
- Conflict resolution tactics and tools
- Emotional awareness
- Dealing with the generations
- Multi-cultural communications
- How to identify the different types of conflict and prepare to deal with them.
- How to de-escalate the situation
- Good communications skills, including active listening
Overview of the webinar
According to the dictionary, conflict is: an active disagreement between people with opposing opinions or principles.
Conflicts such as disagreements may occur at any moment, being a normal part of human interactions. Organizations are social constructs and we, as employers, are dependent on the ability of our employees to get along with each other toward the achievement of the strategic objectives of the company.
The type of conflict and its severity may vary both in content and degree of seriousness; however, it is impossible to completely avoid it. Conflict in itself is not necessarily a negative thing, how we handle it and how it gets resolved is the focus of this webinar.
When handled constructively it can help people to stand up for themselves and others, to evolve and learn how to work together to achieve a mutually satisfactory solution. But if conflict is handled poorly it can cause anger, hurt, divisiveness and more serious problems.
Since it is impossible to completely avoid conflict, the potential for issues is usually higher in complex social systems where the players compete for resources, like the organization.
This becomes particularly critical in ethnically diverse and multicultural work environments, in which not only “regular” work disagreements may occur but in which also different languages, worldviews, lifestyles and ultimately value differences may diverge.
According to the dictionary, conflict is: an active disagreement between people with opposing opinions or principles.
Conflicts such as disagreements may occur at any moment, being a normal part of human interactions. Organizations are social constructs and we, as employers, are dependent on the ability of our employees to get along with each other toward the achievement of the strategic objectives of the company.
Who should attend?
- Hiring Managers
- Business Owners
- Human Resource Professionals
- Leadership Team
- All Managers
- Supervisors
- Employees
Why should you attend?
Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires.
Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can range from the need to feel safe and secure or respected and valued, to the need for greater closeness and intimacy.
When you can recognize conflicting needs and are willing to examine them with compassion and understanding, it can lead to creative problem solving, team building, and stronger relationships.
In this Conflict Resolution webinar, participants will learn crucial conflict management skills, including dealing with anger and emotions. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Faculty - Dr.Greg Chartier, SPHR, GPHR, SCP
Dr. Chartier is the Principal of HRinfo4u, a human resource consulting firm, and a well-known educator and speaker. As a consultant, he works with organizations to improve the effectiveness and efficiency of their human resource function. He has worked extensively in designing, developing, and implementing human resource programs, procedures, and systems for smaller and mid-size firms up and down the Hudson Valley.
Greg is a thought-provoking professional speaker and his wisdom and insights into management and leadership make him an electrifying speaker and seminar leader. His seminars are customized to reinforce the company mission, vision, values, and culture and the content is practical for team leaders, managers, supervisors and executives alike.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org